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Questions? Call 561-239-2257

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Terms & Conditions

Deliveries by UPS, Fed Ex or similar carrier…
All materials received must be inspected within 3 days of receipt of materials. All claims for any reason must be brought to’s attention with associated evidence within those 3 days for full credit for merchandise. You may be required to hold on to the damaged goods for up to 90 days for carrier inspection. No future claims for any reason against the materials can be lodged against reserves the right to replace damaged or defective merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued without incurred restocking fees.

Return Policy

If you decide you do not want your purchase and want to return it, there is a 25% restocking fee (40% on special orders) and the customer must ship the product back, insured, to the appropriate warehouse in resalable condition in the original packaging which also must be in good condition. An RGA must be issued in advance and within 30 days of delivery. will not accept returned goods if an RGA is not issued. If products are returned without an RGA # and to the wrong warehouse, additional fees will be charged back to the customer. If a reorder is done with, the restocking fee may be reduced to 15% depending on the circumstances and is at’s discretion. Custom ordered items, like hand-painted goods, bathtubs and anything made to order are not cancelable, returnable or refundable at all regardless of any time constraints. It is our policy not to accept returns after 30 days of delivery. Exceptions may be made at’s discretion as customer service is important. Defective and Damaged Products are not subject to restocking fees unless it cannot be replaced/repaired within 14 days. All returns require a return goods authorization (RGA) number. Please E-mail your request to return at

Cancellation Policy

All merchandise must be paid in full at the time of order. Any cancellation of the order at any time may result in the appropriate restocking fees. If you have order a “Special Order” or Custom product, you will not be able to cancel your order if the process of production of the order has begun.

Custom Painted Designs

Strike off samples (designs painted on a tile to show colors and base design ) of custom painted designs are available for a $50 non-refundable fee. The tile is to be sent back w a signature in the supplied envelope. No custom painting will be done until the strike off is returned with a signed off signature on the design and colors. Custom painted merchandise is non-returnable.

Sales Tax Policy only collects sales tax for orders shipping to the state of Florida. Any orders shipping to any location outside the state of Florida or exported through a licensed broker in Florida are not subject to sales tax.

All orders over the phone and internet are subject to the terms and conditions below. All of our products are insured at the time of delivery and guaranteed against damage and defect upon delivery.

Free Shipping

We have FREE Ground Shipping on every product on our site in the Continental US, excluding Alaska. Many times we are still able to maintain “free shipping” if you are outside the US. Please call us for information. All ground shipments go by UPS, Fed Ex, DHL or by Common Motor Truck Carrier. All Truck shipments are delivered Curbside. We also offer inside delivery for an additional charge, please call us for more information.

Claims for Defective Product

Our products are guaranteed against defects in material and workmanship for a period of one year from the date of purchase. will replace or repair such items that may prove to be defective. If an item arrives damaged or parts are missing, we will make every effort to obtain the necessary replacements as quickly as possible at no cost to you. If we cannot replace parts or repair the damage, we will send out a complete replacement unit. reserves the right to replace damaged or defective merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued without incurred restocking fees. If no replacement is available, the damaged/defective item(s) will be refunded in full.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it. does not assume liability for labor charges, removal or reinstallation expenses, freight or postage, injuries, or incidental or consequential damages resulting from a defective product.
Any product problem with results from abuse, misuse, improper installation or maintenance, hard water, proximity to bodies of salt water or accidental damage, are not covered by any warranty set forth.

Inspection of Products/Damages/Claims

It is your responsibility to inspect your product at the time of delivery if delivered by a motor truck. If there is any damage to the boxes or product you must note it on the signed bill of lading. If you sign for your delivery and do not indicate damage you may not be entitled to a claim. All claims of damage must be reported with 48 hours after delivery. No damage claims for Motor Truck delivers will be accepted after 48 hours. If your product is delivered by UPS, Fed Ex or a similar carrier then you have 3 days to file a claim for damage. No claims will be accepted after 3 days if delivered by UPS, Fed Ex or similar carrier. All damaged products must be available for inspection for up to 90 days.


Claims for Damaged Product

Deliveries by Motor Truck Carrier…
All Deliveries by Motor Truck Carrier must be INSPECTED at the time of delivery. Once you sign that you have received the products in good condition, it may be too late to make a claim. You must note on the bill of lading any damage to the product or to the exterior packaging or you may refuse the delivery altogether. It is your responsibility to inspect the products upon delivery. Once product is signed for and accepted in good condition, claims for damage cannot be lodged against If damaged is noted on the delivery receipt or if you signed under duress, you have 48 hours from the time of delivery to file a freight damage claim. All damaged products must be available for inspection for up to 90 days. If you are unable to schedule your appointment within 5 days of the delivery at the local terminal you will be charged additional storage fees. These fees will vary by carrier and you will be supplied a copy of the original storage fee invoice.
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While we take measures that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolution, and may not always display accurately on your screen. makes every effort to be sure that the listed information and pricing on our site is accurate. will not be held liable for any typographical errors or prices listed incorrectly.